Office of Enterprise Technology Awards
October 2015 - The Center for Digital Government awarded Maricopa County a Cybersecurity Leadership and Innovation award under the category of County Government: Cyber Security Strategy. Maricopa County established a Cyber Security Portfolio designed to identify, manage, and mitigate the risks of Cyber Security threats. The overall portfolio is managed through Key Performance Indicators. This allows for smart investment decisions to be made in terms of products and services to procure, through clear demonstration of risk reduction, which is articulated through measurements. The work is considered cutting edge because it allows for the execution of business decisions based on measurable benefits. It also demonstrates fiscal responsibility to citizens.
Computerworld's Premier 100 IT Leaders Awards honor individuals who have had a positive impact on their organization through technology. Honored individuals manage internal IT organizations, mentor and motivate their IT teams with interesting challenges, envision innovative solutions to business problems and effectively manage and execute IT strategies.
2015 Premier 100 Award
Computerworld Premier 100 spotlights 100 leaders from both the technology and business sides of companies for their exceptional technology leadership and innovative approaches to business challenges. OET is honored that our own CIO, David L. Stevens, was recognized this year as a recipient of this award, placing Maricopa County in the top tier of information technology leadership amongst organizations including PayPal, Raytheon, GE, Avnet, and Intel Corporation. Mr. Stevens was one of only three state and local government CIOs chosen for this award.
The National Association of Counties (NACo) Achievement Awards are a testament to business aligned technology services and the partnerships created between the OET and various Maricopa County agencies. These partnerships allowed each project to move from conception to fruition, while addressing a myriad of process issues in a professional and methodical manner. The awards showcase staff creativity in solving difficult business process issues.
Cyber Security – Capability Maturity ModelOET’s Information Security team established a Maricopa County Capability Maturity model based on its Cyber Security strategy and best practice standards identified by the National Institute of Standards and Technology (NIST), in order to demonstrate the ability to address Cyber Security threats through the identification, management, and mitigation of cyber threats. The program provides County leadership with a method to measure the effectiveness of investments made in Cyber Security. Furthermore, leadership is able to make high level risk based decisions and as a result, Maricopa County has been able to drive improvements to its Cyber Security portfolio, while systemically articulating the effectiveness of investment. Counties around the United States can adopt this method to conduct a gap analysis of their Cyber capabilities and leverage it to determine if investment should be applied based on their risk profile.
Cyber Security StrategyMaricopa County Information Security has adopted the National Institute of Standards and Technology (NIST) Cyber Security Framework and created a portfolio of programs designed to address each element within the framework. This approach is represented through three programs: Security Operations, Cyber Assurance and Security Architecture. The overall program has proven to be very successful through increasing visibility into what the Cyber Threat is by more than 700%. This increase in visibility has put the County in a position to repel more than 10,000 attacks that were launched against it in the last year. Furthermore, the County is able to quantify through metrics, how it is performing against the threats that it is aware of, with dashboards and measurements to demonstrate the impact of success.
Medical Examiner – Digital X-RayThe Office of Medical Examiner (OME) has greatly benefited by the installation of a digital x-ray PACS viewing solution. The VizTek products allow OME staff to use increased x-ray resolution to improve positive identification of bodies, assess trauma prior to examination, and enhance evidence retrieval. The ability to access x-ray images in digital format is a significant advantage to the doctors, technicians and investigators. In the original analog solution, each x-ray image had to be chemically processed before viewing. With the digital x- ray, the image is available to view in just a few seconds. Multiple images and angles can be captured in digital format at a fraction of the cost and time of the current analog equipment. Digital x-ray images are quickly processed and can be examined simultaneously at multiple locations, improving collaboration efforts. The upgrade of the digital technology has directly improved the effectiveness and ability of OME staff to provide the citizens of Maricopa County with accurate and timely death investigation information.
Human Remains Release Form (HRRF) – Office of Vital RegistrationDriven by limitations and shortcomings with the previous manual system, the Maricopa County Office of Vital Registration and OET developed a solution to improve the HRRF process. This essential form captures information allowing responsible parties (such as funeral homes and the Office of the Medical Examiner) to transport the remains within the state. The HRRF also contains pertinent medical information that is considered when determining a cause of death. This helps to eliminate the possible destruction of evidence by cremation or burial as well as ensure that a potential public health concern does not exist. The solution automates the receipt and data entry of HRRFs and significantly streamlines the processing of HRRFs. The result is an annual savings of more than $86,000. Additionally, the solution supports the County’s efforts towards a “greener government” by drastically reducing the use of paper.
No Lost PetsIn an attempt to increase the number of lost animals returned home, Maricopa County Animal Care and Control (MCACC) partnered with OET to create an interactive map designed to assist pet owners in their search for their lost animal. Geographic Information System (GIS) is used to geo-locate the locations of lost pets, which are then displayed on a web map. The map is easily accessible through MCACC’s main website and was made available in September 2013. The map allows pet owners to perform various searches, including entering the cross streets of where their pet was last seen; entering a home address; or, by GPS to determine an owner’s current location and searching from that point. Photos of animals that have been brought to MCACC appear on the map, along with a brief description and animal identification number. Pet owners then call MCACC with the animal identification number and are given instructions for how to claim their lost pet. The website is: http://www.nolostpetsmaricopa.org/.
Computerworld Honors Laureate Awards were Established in 1988, and celebrating its 25th anniversary, The Computerworld Honors Program brings together the men, women, organizations and institutions around the world whose visionary applications of information technology promote positive social, economic and educational change.
Maricopa County Education Service Agency (MCESA), in collaboration with the Maricopa County Office of Enterprise Technology (OET), was named a 2013 Computerworld Honors Laureate for innovative uses of educational technology. MCESA and OET are partnering to deliver both instruction and assessments that provide solutions to education’s toughest challenges. This prestigious international award specifically acknowledged innovations in delivering both student instruction as well as professional development via interactive video conferencing, and delivering assessments for traditionally non tested subject areas using tablet computers.
MCESA’s Interactive Video Learning (IVL) program provides a highly qualified and highly effective teacher to geographic regions throughout Maricopa County that struggle to recruit teachers. It also empowers professional learning and collaboration opportunities for teachers who have been denied that chance due to geographic and financial limits.
MCESA is collaborating with school districts to provide valid and reliable assessments for traditionally non tested subject areas. These assessments, such as art, music, and physical education, are costly to print and distribute. By providing the assessments electronically, students are able to access high resolution material in a timely manner, and teachers are able to access the assessments results immediately. To view a video highlighting this work, visit www.maricopa.gov/mcesa.