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Citizens for Pets
Tag Your Wag

This portal was created to support a stakeholder task force initiative. Upon conclusion of the process, members wanted the Citizens for Pets link to remain active for comments and updates. You are invited to review the information and provide your thoughts via the Citizens for Pets comments page. Your comments are reviewed at the management level – staff remains committed to finding ways to improve our shelter operations.

Recently launched is our new ad campaign focused on increasing licensing compliance. Tag Your Wag is a fun and creative approach to educating the community on the importance of licensing their dog. A majority of the animals that arrive at MCACC shelters have no form of identification and fewer than 15% are reunited with their families. Licensing your dog helps ensure we can contact you should your dog be brought to our shelter locations. The Tag Your Wag campaign will run from January thru June and features digital billboards, online advertising and radio commercials. The campaign directs people to www.TagYourWag.com, where they can get a dog license make a voluntary donation to help shelter pets.

Thank you for your ongoing support.

You Asked, We Answered
  • Why is animal waste in kennels at East?

    Waste elimination is a natural function of the animal's body. The MCACC East Shelter houses approximately 500 animals daily. Kennels are cleaned twice a day with additional removal of body wastes (urine, feces, and vomitus) throughout the day as staffing and time allows. Animals are provided with Kuranda beds and blankets to add to their comfort. These items may be removed during heavy cleaning or when waiting for clean bedding.
  • Why does it seem chilly when visiting the kennel areas at West shelter?

    Facilities Management is monitoring the heater output on a regular and consistent basis. Heaters are operational and are running at full capacity. They are set to come on at 70 degrees Fahrenheit. Since heat rises, ground level temperatures may fluctuate. All animal areas comply with the acceptable standards governed by the State of Arizona.
  • Are the free Rabies vaccination clinics advertised?

    MCACC holds free Rabies vaccination clinics monthly throughout the Valley based on community needs. Upcoming events are advertised in a variety of ways. Advertising is done through social media, television and radio partnerships, and the MCACC website Calendar of Events. Flyers are made available at the counter at each Maricopa County shelter and are available at the events when additional dates are scheduled within the month. In addition, the MCACC Community Outreach team goes door-to-door handing out flyers to homes and businesses and talking with people about the services to be offered.

    For upcoming events visit https://www.maricopa.gov/pets/events.aspx.
  • What laws give MCACC its authority?

    MCACC applauds the efforts of all animal welfare organizations working toward the betterment of animals in our communities. Private sanctuaries and rescue agencies are at liberty to limit the number of animals entering their organizations. They have freedom of choice in selecting which animals they accept. MCACC is an open admission agency mandated by A.R.S. Title 11, meaning no dog can be turned away.

    The County Board of Supervisors designates a county enforcement agent to enforce the ordinances of the county and the contracted municipalities within the county.

    A.R.S. § 11-1013C establishes a minimum holding period for stray dogs and cats of seventy-two hours without any discernible identification or one hundred twenty hours with discernible identification. The quarantine holding period for a dog or cat that has bitten a person is not less than ten days in accordance with A.R.S. § 11-1014 A.

    Access the Arizona Revised Statutes
  • Why is it hard to believe what is on social media?

    Social media has both positive and negative aspects depending on the truthfulness of the user. MCACC has over 100 rescue groups that assist in finding placement for animals including those with medical and behavioral issues. Their pleas on social media for assistance to help find outlets is often turned around as a negative situation against MCACC. To learn about the animals in MCACC’s care, email MCACC at generalemail2@mail.maricopa.gov.
  • Why doesn’t MCACC issue free identification tags for all animals when adopted or released to their owners?

    MCACC agrees that a tag is the best way to return pets to their original owners. That is why MCACC issues two permanent dog license tags at the time the initial dog license is purchased. As a source of identification, they allowed field officers to return 630 animals directly to their owners in FY2015 without being sheltered. Dogs with current licenses that come to the shelter are given one free day of board and reduced daily board fees for additional days, plus waived impound fee on their first offense.

    An identification (ID) tag is not a substitute for a dog license and may be construed as the only tag needed. MCACC depends on licensing revenue to support the shelter operations to care for the animals. License fees are the main source of revenue. Any reduction in licensing revenue also reduces the services we are able to provide.

    MCACC understands that pet identification is the best means of reuniting lost pets with their owners. That is why MCACC promotes microchipping as a secondary means of identification and offers microchipping at a reduced fee at the neighborhood Uno por Uno clinics.

  • Why does MCACC charge $8 for a cardboard carrier?

    The cost of a product is not solely based on the wholesale price of the item. Maricopa County, by statute, must recoup the full cost recovery which includes staffing and overhead associated with the handling, storage, and issuance of that product.

  • Why hasn’t MCACC adopted the No Kill equation?

    MCACC is working to effectively reduce unnecessary pet euthanasia. We are currently averaging a 77% Live Release Rate. By 2018, it is projected to rise to 90%. Euthanasia will always be present. Animals that are in advanced age, sick, injured, or have behavioral issues and are not suitable for adoption may be euthanized if outlets cannot be found. MCACC does not have the resources to warehouse unwanted animals.

  • Does MCACC sign every behavior note in their system?

    It is the practice for MCACC to date and sign each memo entered into Chameleon, the database used for tracking the animals in our shelters. Recently, MCACC performed a random review of memos entered into the system and each memo had a signature. MCACC does not upload any lists to social media or to individuals who are not New Hope partners.

  • Why are animals being euthanized when there are empty kennels early in the day?

    Animals are brought to the shelter by the public, by numerous municipalities, and by department animal control officers for intake until late at night. Although empty kennel counts may be higher in the morning and early afternoon, they will be full by the last shift.

  • Why aren’t rescues forced to take the mothers of infant animals when they take the infants?

    MCACC’s practice is to search for outlets that will take both the mother and offspring. However, if an outlet cannot be found to keep the animals together, the last resort is to separate them.

  • Are dogs exposed to diseases when placed in bins for transport to the kennels?

    MCACC uses a deep-bellied cart to transport from one place to another multiple animals coming in together, injured animals, and animals unwilling/unable to walk on a leash. The cart is sanitized after every use to control disease transmission.

    Transport carts reduce the stress on the animals as they enter a new and unknown shelter environment. They also provide a safety net for animal handlers transporting multiple dogs at one time. MCACC’s practice of using these carts has been praised by national organizations and copied by many other shelters nationwide.

  • Why are photographs of animals missing when viewing the MCACC website map, Twitter, and Petharbor.com?

    Photographs of animals are uploaded automatically to several websites and MCACC’s unique interactive map. MCACC strives to have photographs of all animals entering the shelter. However, experience has taught us that in some instances, it is important not to have a photograph if we are unable to show the animal in a positive light. As such, animals with behavioral or medical issues, and those who may not cooperate may not have a photograph on the website. MCACC regularly monitors the upload of photographs to the interactive map to ensure the system works properly.

  • Why are there long waits when you call the MCACC general number even when the phone response says there is a one minute wait?

    On occasion, the total hold time is longer than the time given by the system to the caller. This issue is caused by the system prioritizing the calls. General, non-emergency calls are pushed back when high priority and emergency calls come in. Emergency calls include stray dogs attacking a person, aggressive dogs in public areas, other serious bite cases, animals on school grounds, and requests from law enforcement for assistance. MCACC is constantly striving to improve phone service without compromising the needs of the public. MCACC is seeking recommendations on how to shorten holding periods.

  • Why do dogs lose weight in the shelter? What is being done to correct this?

    MCACC maintains strict feeding protocols and weight management for every animal entering the shelter. Animals with long lengths of stay that deteriorate and suffer weight loss while in the shelter are put on a regimented feeding program. Animals are monitored for medical and psychological changes throughout their stay. Volunteers assist in providing walks and yard exercise for animals that show deterioration of weight loss.

  • Who is the County enforcement agent concerning dogs?

    The Director of Animal Care & Control is the County Enforcement Agent as designated by the Board of Supervisors pursuant to A.R.S.§ 11-1005 (A)(1). The County Enforcement Agent is responsible for enforcing provisions of A.R.S. § 11-1001 et. seq., county animal care and control ordinances and municipal ordinances, which the Board of Supervisors has contracted with towns and cities to enforce. The County Enforcement Agent also has the authority to issue citations for violation of these statutes and ordinances.

  • When was the last time the County ordinance pertaining to dogs was updated?

    Maricopa County P-13 Rabies/Animal Control Ordinance was last updated September 1, 2010. You may find this ordinance by visiting http://www.maricopa.gov/Clk_board/Ordinances.aspx

  • Why do you sent out the Pre-Euthanasia List early in the day?

    MCACC sends to all New Hope partners the “Pre Euthanasia” and the “Due Out” lists every day as early in the day as possible to allow rescues the maximum amount of time to review and find outlets serving their needs. This was a universal request from New Hope Partners. MCACC does not post these lists online.

  • How are the Task Force recommendations being managed?

    At this time, 69% of all non-funding related recommendations are completed or in the process of completion.


Final Meeting Documents

Archived Meeting Documents

Meeting minutes and other documents previously posted have been archived and made available in one of three compressed (zip) files below. Each download contains several PDF documents for each subcommittee (Budget and Funding, Outreach and Marketing, Process and Service).


Updates | Survey Results | Get Involved

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New information, when available, will be posted to this section.

Comment or Survey cards and deposit boxes are located throughout our East and West Valley Animal Care Centers as well as at the PetSmart Charities Everyday Adoption Center in Scottsdale. To further promote feedback, employees and volunteers often provide these cards to visitors. The survey results have been summarized below.

May 2016
A total of 97 surveys were received in May 2016.
  • 86% of our guests noted they were Greeted Upon Arrival.
  • 96% of our guests indicated they received the requested service.
  • 98% of our guests indicated they return again.

In rating overall cleanliness:

  • 82% of our guests rated the conditions as Good or Excellent.
  • 13% of our guests rated the conditions as Fair.
  • 4% of our guests rated the conditions as Poor.

Comments have been grouped into three categories – Positive, Neutral, Negative

  • 75% of the comments were Positive.
  • 13% of the comments were Neutral (with many being left blank).
  • 11% of the comments were Negative.
April 2016
A total of 82 surveys were received in April 2016.
  • 89% of our guests noted they were Greeted Upon Arrival.
  • 98% of our guests indicated they received the requested service.
  • 98% of our guests indicated they return again.

In rating overall cleanliness:

  • 90% of our guests rated the conditions as Good or Excellent.
  • 5% of our guests rated the conditions as Fair.
  • 4% of our guests rated the conditions as Poor.

Comments have been grouped into three categories – Positive, Neutral, Negative

  • 74% of the comments were Positive.
  • 20% of the comments were Neutral (with many being left blank).
  • 5% of the comments were Negative.

You may access the detail through April 2016 Survey Responses.

March 2016
A total of 115 surveys were received in March 2016.
  • 86% of our guests noted they were Greeted Upon Arrival.
  • 89% of our guests indicated they received the requested service.
  • 94% of our guests indicated they return again.

In rating overall cleanliness:

  • 84% of our guests rated the conditions as Good or Excellent.
  • 11% of our guests rated the conditions as Fair.
  • 5% of our guests rated the conditions as Poor.

Comments have been grouped into three categories – Positive, Neutral, Negative

  • 73% of the comments were Positive.
  • 15% of the comments were Neutral (with many being left blank).
  • 12% of the comments were Negative.

You may access the detail through March 2016 Survey Responses.

January 2016
A total of 50 surveys were received in January 2016.
  • 88% of our guests noted they were Greeted Upon Arrival.
  • 94% of our guests indicated they received the requested service.
  • 94% of our guests indicated they return again.

In rating overall cleanliness:

  • 84% of our guests rated the conditions as Good or Excellent.
  • 16% of our guests rated the conditions as Fair.
  • 0% of our guests rated the conditions as Poor.

Comments have been grouped into three categories – Positive, Neutral, Negative

  • 72% of the comments were Positive.
  • 24% of the comments were Neutral (with many being left blank).
  • 4% of the comments were Negative.

You may access the detail through January 2016 Survey Responses.

December 2015
A total of 85 surveys were received in December 2015.
  • 74% of our guests noted they were Greeted Upon Arrival.
  • 87% of our guests indicated they received the requested service.
  • 91% of our guests indicated they return again.

In rating overall cleanliness:

  • 83% of our guests rated the conditions as Good or Excellent.
  • 11% of our guests rated the conditions as Fair.
  • 2% of our guests rated the conditions as Poor.

Comments have been grouped into three categories – Positive, Neutral, Negative

  • 74% of the comments were Positive.
  • 13% of the comments were Neutral (with many being left blank).
  • 14% of the comments were Negative.

You may access the detail through December 2015 Survey Responses.

November 2015
A total of 105 surveys were received in November 2015.
  • 75% of our guests noted they were Greeted Upon Arrival.
  • 92% of our guests indicated they received the requested service.
  • 90% of our guests indicated they return again.

In rating overall cleanliness:

  • 77% of our guests rated the conditions as Good or Excellent.
  • 16% of our guests rated the conditions as Fair.
  • 5% of our guests rated the conditions as Poor.

Comments have been grouped into three categories – Positive, Neutral, Negative

  • 66% of the comments were Positive.
  • 18% of the comments were Neutral (with many being left blank).
  • 16% of the comments were Negative.

You may access the detail through November 2015 Survey Responses.

October 2015
A total of 123 surveys were received in October 2015.
  • 83% of our guests noted they were Greeted Upon Arrival.
  • 99% of our guests indicated they received the requested service.
  • 98% of our guests indicated they return again.

In rating overall cleanliness:

  • 80% of our guests rated the conditions as Good or Excellent.
  • 17% of our guests rated the conditions as Fair.
  • 3% of our guests rated the conditions as Poor.

Comments have been grouped into three categories – Positive, Neutral, Negative

  • 69% of the comments were Positive.
  • 27% of the comments were Neutral (with many being left blank).
  • 4% of the comments were Negative.

You may access the detail through October 2015 Survey Responses.

September 2015
A total of 182 surveys were received in September 2015.
  • 78.6% of our guests noted they were Greeted Upon Arrival.
  • 94% of our guests indicated they received the requested service.
  • 92% of our guests indicated they return again.

In rating overall cleanliness:

  • 81% of our guests rated the conditions as Good or Excellent.
  • 13% of our guests rated the conditions as Fair.
  • 6% of our guests rated the conditions as Poor.

Comments have been grouped into three categories – Positive, Neutral, Negative

  • 67% of the comments were Positive.
  • 24% of the comments were Neutral (with many being left blank).
  • 9% of the comments were Negative.

You may access the detail through September 2015 Survey Responses.

August 2015
A total of 129 surveys were received in August 2015.
  • 78% of our guests noted they were Greeted Upon Arrival.
  • 95% of our guests indicated they received the requested service.
  • 89% of our guests indicated they return again.

In rating overall cleanliness:

  • 77.5% of our guests rated the conditions as Good or Excellent.
  • 15.5% of our guests rated the conditions as Fair.
  • 6% of our guests rated the conditions as Poor.

Comments have been grouped into three categories – Positive, Neutral, Negative

  • 67% of the comments were Positive.
  • 18.6% of the comments were Neutral (with many being left blank).
  • 14% of the comments were Negative.

You may access the detail through August 2015 Survey Responses.

July 2015
A total of 90 surveys were received in July 2015.
  • 73% of our guests noted they were Greeted Upon Arrival.
  • 92% of our guests indicated they received the requested service.
  • 87% of our guests indicated they return again.

In rating overall cleanliness:

  • 87% of our guests rated the conditions as Good or Excellent.
  • 7% of our guests rated the conditions as Fair.
  • 9% of our guests rated the conditions as Poor.

Comments have been grouped into three categories – Positive, Neutral, Negative

  • 73% of the comments were Positive.
  • 18% of the comments were Neutral (with many comment fields being left blank).
  • 9% of the comments were Negative.

You may access the detail through July 2015 Survey Responses.

June 2015
A total of 484 surveys were received in June 2015.
  • 97% of our guests noted they were Greeted Upon Arrival.
  • 98% of our guests indicated they received the requested service.
  • 98% of our guests indicated they return again.

In rating overall cleanliness:

  • 90% of our guests rated the conditions as Good or Excellent.
  • 7% of our guests rated the conditions as Fair.
  • 3% of our guests rated the conditions as Poor.

Comments have been grouped into three categories – Positive, Neutral, Negative

  • 59% of the comments were Positive.
  • 35% of the comments were Neutral (with many comment fields being left blank).
  • 6% of the comments were Negative.

You may access the detail through June 2015 Survey Responses.

May 2015
A total of 271 surveys were received in May 2015.
  • 100% of our guests noted they were Greeted Upon Arrival.
  • 100% of our guests indicated they received the requested service.
  • 100% of our guests indicated they return again.

In rating overall cleanliness:

  • 87% of our guests rated the conditions as Good or Excellent.
  • 7% of our guests rated the conditions as Fair.
  • 6% of our guests rated the conditions as Poor.

Comments have been grouped into three categories – Positive, Neutral, Negative

  • 63% of the comments were Positive.
  • 28% of the comments were Neutral (with many comment fields being left blank).
  • 9% of the comments were Negative.

You may access the detail through May 2015 Survey Responses.

April 2015
A total of 271 surveys were received in April 2015.
  • 100% of our guests noted they were Greeted Upon Arrival.
  • 100% of our guests indicated they received the requested service.
  • 99% of our guests indicated they return again.

In rating overall cleanliness:

  • 88.5% of our guests rated the conditions as Good or Excellent.
  • 8.5% of our guests rated the conditions as Fair.
  • 3% of our guests rated the conditions as Poor.

Comments have been grouped into three categories – Positive, Neutral, Negative

  • 72% of the comments were Positive.
  • 21% of the comments were Neutral (with many comment fields being left blank).
  • 7% of the comments were Negative.

You may access the detail through April 2015 Survey Responses.

March 2015
A total of 392 surveys were received in March 2015.
  • 100% of our guests noted they were Greeted Upon Arrival.
  • 100% of our guests indicated they received the requested service.
  • 100% of our guests indicated they return again.

In rating overall cleanliness:

  • 93% of our guests rated the conditions as Good or Excellent.
  • 5% of our guests rated the conditions as Fair.
  • 2% of our guests rated the conditions as Poor.

Comments have been grouped into three categories – Positive, Neutral, Negative

  • 69% of the comments were Positive.
  • 26% of the comments were Neutral (with many comment fields being left blank).
  • 5% of the comments were Negative.

You may access the detail through March 2015 Survey Responses.

February 2015
A total of 215 surveys were received in February 2015.
  • 100% of our guests noted they were Greeted Upon Arrival.
  • 100% of our guests indicated they received the requested service.
  • 100% of our guests indicated they return again.

In rating overall cleanliness:

  • 89% of our guests rated the conditions as Good or Excellent.
  • 7% of our guests rated the conditions as Fair.
  • 4% of our guests rated the conditions as Poor.

Comments have been grouped into three categories – Positive, Neutral, Negative

  • 72% of the comments were Positive.
  • 23% of the comments were Neutral (with many comment fields being left blank).
  • 5% of the comments were Negative.

You may access the detail through February 2015 Survey Responses.

January 2015
A total of 59 surveys were received in January 2015.
  • 100% of our guests noted they were Greeted Upon Arrival.
  • 100% of our guests indicated they received the requested service.
  • 100% of our guests indicated they return again.

In rating overall cleanliness:

  • 88% of our guests rated the conditions as Good or Excellent.
  • 5% of our guests rated the conditions as Fair.
  • 7% of our guests rated the conditions as Poor.

Comments have been grouped into three categories – Positive, Neutral, Negative

  • 80% of the comments were Positive.
  • 7% of the comments were Neutral (with many comment fields being left blank).
  • 13% of the comments were Negative.

You may access the detail through January 2015 Survey Responses.


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