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Citizen Satisfaction
Strategic Priority Increase citizen satisfaction and trust in County government with efficient, effective, and accountable public services

In recent years, citizen satisfaction in Maricopa County government has declined, mirroring the general national decline in public trust in all levels of governments. Truth be told, public confidence in many American institutions, public and private, has fallen for decades, and has never rebounded to the levels of yesteryear. We in Maricopa County are determined to restore, rebound and earn that historic trust. It is an important strategic priority. If citizens do not have confidence in government to address their real problems – in public safety, education, justice, economic development, health and transportation – then they won’t empower that government with the tools to enact and execute solutions to those problems. The cycle of declining public trust and confidence will continue its spiral downward.

We believe that generally, Maricopa County has a good story to tell. But we have an obligation to instill and earn public trust by our actions, to listen to our citizens more attentively, to address their concerns more effectively, and to be accountable when we don’t. We must educate our citizens about what county government does and how it performs. And figure out how do better. We need to be more open to the public about who we are and what we do.

FY 2011-2015 Strategic Goals:

Click on goal to get more details about that goal.

  • Strategic Goal #1: By 2013, 80% or more of County residents will indicate satisfaction with County government performance, as measured by positive responses on the annual Citizen Satisfaction Survey.
  • Strategic Goal #2: By 2015, 80% or more of County residents will indicate trust in County government, as measured by positive responses on the annual Citizen Satisfaction Survey.

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